Shipping policy
Shipping Policy
Shipping Policy | Luminesse
At Luminesse, we want to make your shopping experience simple and reliable.
Order Processing
Orders are typically processed within 1–5 business days after your order is placed.
Processing times may be longer during holidays, promotions, or periods of high order volume.
Once your order has shipped, you will receive a confirmation email with tracking information when tracking is available.
Where We Ship
Luminesse currently ships to:
- Canada
- United States
We may expand to additional countries in the future.
Shipping Costs
Shipping costs, when applicable, are calculated at checkout based on your order, delivery location, and available shipping method.
Any free-shipping promotions will be clearly displayed on our website or during checkout.
Delivery Times
Delivery times vary depending on your location, product, supplier, and shipping carrier.
Estimated delivery information will be provided at checkout when available.
Please understand that delivery estimates are not guaranteed. Weather conditions, carrier delays, holidays, customs processing, and other circumstances outside our control may affect delivery times.
Tracking Your Order
When tracking is available, you will receive a tracking number by email after your order ships.
Please allow some time for the carrier's tracking system to update.
Customs, Duties and Taxes
Orders crossing an international border may be subject to customs duties, import taxes, or other fees.
Unless otherwise indicated during checkout, customers are responsible for applicable customs duties or import fees.
Incorrect Addresses
Please make sure your shipping address is complete and correct before submitting your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Delayed Packages
If your package appears significantly delayed or lost, please contact us. We will assist you in reviewing the tracking information and contacting the appropriate carrier when possible.
Contact Us
For questions regarding shipping or your order, contact us at: