Refund & Return Policy

Refund & Return Policy | Luminesse

We want you to be satisfied with your Luminesse purchase. If something isn't right with your order, please contact us.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the product generally must be:

• Unused and in its original condition
• In its original packaging, where applicable
• Accompanied by your order number or other proof of purchase

How to Request a Return

To request a return, email:

supportluminescenses.store@gmail.com

Please provide:

• Your full name
• Order number
• Product you would like to return
• Reason for the return

Please do not send your item back before receiving return instructions from us.

Damaged, Defective or Incorrect Products

Please inspect your order when you receive it.

If your product arrives damaged or defective, or you receive the incorrect item, contact us as soon as possible at:

supportluminescenses.store@gmail.com

Please provide your order number and, when appropriate, photographs showing the problem.

We will review the issue and provide available resolution options.

Items That May Not Be Returnable

Certain products may not qualify for returns, including:

• Gift cards
• Final-sale products where clearly identified
• Personalized or custom products
• Used products
• Certain opened personal-care or hygiene products

Any additional restrictions applicable to a particular product will be identified where appropriate.

Return Shipping

Unless the item is damaged, defective, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs.

Return instructions and the appropriate return address will be provided after your return request is approved.

Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after a refund is processed for it to appear, depending on your bank or payment provider.

Original shipping charges may not be refundable unless required by law or the return resulted from an error on our part.

Exchanges

If you would like a different product, please contact us. Depending on availability, you may be asked to return the original item and place a new order.